Privacy Policy

 

Lovia Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect users' personal information when using this application (hereinafter referred to as "the Application"). We are committed to safeguarding your privacy and data security.

Note: This application is only intended for users aged 18 and above. Users under 18 are not permitted to download, register, or use this application.

1. Types of Information Collected

During your use of the Application, we may collect the following types of data:

1. Device Permissions:

   • Camera: for live streaming or video-related features.

   • Microphone: for audio collection, including voice interaction during livestreams.

   • Speech Recognition: upon user consent, audio may be sent to Apple’s servers for processing.

2. Usage Data: Including but not limited to session duration, click behavior, page visits, crash logs, device type, OS info, IP address, etc.

3. Account and Identity Data (if applicable): If the user registers, we may collect email, username, avatar, etc.

4. User-Provided Content: Any text, images, audio, video, or comments submitted through the Application.

5. Customer Support Records: Including feedback provided voluntarily or messages sent to our support team.

2. Purposes of Data Use

We collect user data for the following reasons:

• To enable core functions, such as AI fan interaction and personalized feedback during livestreams;

• To support intelligent features like voice recognition and emotion detection;

• To improve product performance and recommendation accuracy;

• To analyze behavioral patterns for product improvement and A/B testing;

• To handle user requests, technical support, and content moderation;

• To comply with legal obligations and prevent fraud, abuse, or violations;

• For internal analytics and service enhancement.

3. Data Processing and Storage

All data is processed and stored in accordance with applicable laws. We adopt reasonable technical and administrative safeguards to prevent data leaks, misuse, unauthorized access, or tampering.

Data may be stored on our servers or those of trusted third-party providers (e.g., Firebase, Apple). For users in the EU, data transfers comply with the GDPR.

4. Legal Basis

We rely on the following lawful bases to process your personal data:

• Your explicit consent;

• Fulfillment of service agreements with users;

• Compliance with legal obligations;

• Legitimate interests (e.g., service improvement, fraud prevention).

5. Data Sharing and Third-Party Services

We do not sell your personal information to third parties. However, we may share necessary data with:

• Cloud hosting and infrastructure providers (e.g., Google Firebase);

• Analytics service providers (e.g., Google Analytics);

• Third-party authentication platforms (e.g., social login);

• Content moderation and safety service providers;

• Legal or regulatory authorities when required by law.

All third-party service providers must comply with our privacy standards and data handling agreements.

6. User Rights

You have the following rights concerning your personal data:

• To know whether we process your data;

• To access, correct, or delete your data;

• To restrict or object to data processing, where legally permitted;

• To withdraw consent without affecting prior lawful processing;

• To lodge a complaint with your local data protection authority.

We will respond to valid user requests within 30 days. If we are unable to fulfill a request, we will explain the reason.

7. Children's Privacy

This Application is not intended for users under 18. If we discover that we have unintentionally collected data from a minor, we will promptly delete such information.

8. Cookies and Tracking Technologies

We may use cookies or similar technologies to collect behavioral data, improve user experience, remember settings, personalize content, and support advertising. Users can control cookies via browser or device settings; however, this may impact functionality.

9. Do Not Track Signals

This Application does not currently respond to “Do Not Track” signals. For third-party compliance, please consult their respective privacy policies.

10. Security Measures

We employ industry-standard security technologies (e.g., encryption, firewalls, access controls) and internal protocols (e.g., access minimization, employee training) to safeguard your data.

While we strive to ensure data security, no system is 100% secure. In the event of a data breach, we will notify affected users and relevant authorities in accordance with applicable laws.

11. Policy Updates

We may update this Privacy Policy from time to time. When changes occur, we will notify users via in-app messages or other appropriate means. Users are encouraged to check this page regularly.

Significant changes (e.g., new processing purposes or data-sharing practices) will require renewed user consent where applicable.