Nexa Privacy Policy

 April 27, 2025

Welcome to the Nexa Privacy Policy ("Policy")! This explains how we collect, store, protect and share your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions of Use.

Whilst you're enjoying the Nexa mobile application (including the desktop version) ("App"), our websites and microsites (such as Nexa.com) or using our digital products and services (such as our competitions or surveys) (together, referred to in this Privacy Policy as our "Sites"), we collect some information about you. In addition, you may choose to use the App or Sites to share information with other Nexa members including your friends and contacts ("Users"). We may also need to share your information sometimes.

Nexa's App and Sites are global, and your information will be sent to and used in the United States and the UK regardless of the country you reside in. This Policy explains how we protect your personal data when we transfer it overseas, so please read very carefully!

Who we are

Nexa acts as the data controller of the personal information collected and processed through the Nexa App and Sites (referred to in this Policy as "we" and "us").

Nexa has designated a Data Protection Officer that can be reached by emailing contact@nexa-dating.com or by post at our registered address.

1. COLLECTION OF INFORMATION

Registration information

When you download the App and create an account ("Account"), we may collect certain information ("Registration Information") about you, such as:

• - Name
• - Username
• - Email address
• - Mobile number
• - Gender identity
• - Date of birth
• - Sexual preference
• - Photographs
• - Location and
• - Login information for social media accounts that you connect to your Nexa Account (this could include, for example, your Facebook and Instagram accounts). For more information about this, see "Linking other accounts to Nexa" in section 7 below.

You will also be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time just by logging in to Nexa (other than your location, which, if you have given Nexa access to your location in your device settings, is automatically updated based on the location of your device) or contacting Nexa's Customer Support Team. It is your responsibility to ensure that your account details are kept up to date. If your phone number changes, please ensure that you update this in your account.

The information we collect helps to enhance the App and verify our Users (robots are not welcome!). Registration Information such as your sexual preference, name and username may be visible to other Users who view your profile page.

For users who are California residents

The data we may collect falls within the following categories of "personal information," as defined by the California Consumer Privacy Act (CCPA):

• A. Identifiers, such as name and location;
• B. Personal information, as defined in the California customer records law, such as contact (including email and telephone number) and financial information;
• C. Characteristics of protected classifications under California or federal law (if you choose to provide them), such as age, gender identity, marital status, sexual orientation, race, ancestry, national origin, religion, and medical conditions;
• D. Commercial information, such as transaction information and purchase history;
• E. Biometric information, such as faceprint;
• F. Internet or network activity information, such as browsing history and interactions with our Sites and App;
• G. Geolocation data, such as mobile device location;
• H. Audio, electronic, visual and similar information, such as photos and videos;
• I. Professional or employment-related information, such as work history and prior employer;
• J. Non-public education information; and
• K. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.

Profile Information

We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers' licence details and other sensitive information which is open to abuse and misuse on your profile.

When you post information about yourself or use the messaging function to communicate with other Users, the amount of personal information you share is at your own risk. Please see Section 4 below for more information on who can access what you post on Nexa.

Profile Verification Information (Including Biometric Information)

For safety and security and to ensure you have the best possible user experience, we may require Users to verify their accounts and might ask for your phone number and, in some instances, we might also ask that you carry out photo verification. We want to make sure you are not a robot! And we also want to avoid fake Nexa accounts being created which can be used for malicious activities and cybercrime – they threaten the Nexa network and spoil things for everyone. This verification might be required by us for the prevention of fraud. You can also verify your photo on a voluntary basis (to add the blue "verified" badge to your profile).

If you choose to verify your profile photo, we will scan each photo that you submit. The scan may include the use of facial recognition technology so that we can compare the photo you submit to your profile photo, to help ensure that you are who you say you are. We do not add the verification photos to your profile. We'll keep your photo to compare it with any future photos you add to your profile. Your verification photo will not be visible on your profile.

Purchases Information

If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes.

Nexa uses automated decisions to prevent fraudulent payment transactions being processed as part of its anti-fraud procedures. In order to do this, our systems check payment transactions for behavior that indicates breaches of our Terms and Conditions of Use. If a transaction meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached and the transaction is likely to be fraudulent, the relevant transaction may automatically be blocked. Where a transaction is blocked, the user will be notified that their transaction cannot be processed and affected Users can contact Nexa to contest the decision.

Please note that if your account is blocked for any reason, any account(s) that you have on any other Nexa Group platforms/applications may also be blocked as part of our anti-spam and anti-fraud procedures.

Geolocation Information

If you have given Nexa access to your location in your device settings, when you use your mobile, we will collect information about WiFi access points as well as other location information about your longitude and latitude and may save your device's coordinates to offer certain features to you. This information helps us identify your physical location and we may use it to personalise the App and make it easier for you to interact with other Users, by enabling the general locality information to be displayed to Users seeing your profile and showing you the profiles of other Users who are near you.

If you have given Nexa access to your location services, but wish to turn them off, you can do so by the following methods:

• iPhone app — settings, privacy, location services, Nexa
• Android — settings, location, Nexa, permissions, location

Device Information

We may collect information about your device when you use the App including the unique device identifier, device model, and operating system, for a number of purposes, as set out here. In addition, if you permit us to do so, the App may access your device's address book solely in order to add someone to your contacts.

Cookies and similar technologies

When you visit our Sites or when you use our App, we may collect personal data from you automatically by using cookies or similar technologies. A cookie is a small file that can be placed on your device or browser that allows us to recognise and remember you. If you would like to find out more about cookies, including how we use them and what choices are available to you, please refer to our Cookie Policy.

2. USE OF YOUR INFORMATION

Our main goal is to ensure your experience on Nexa is an enjoyable one and in order to deliver it to you, we may use your Registration and other information to:

• offer you our services and features;
• contact you with information about the App (e.g. updates and new features);
• to personalise the App/Sites and the content we deliver to you;
• conduct research and analytics about how you use and interact with the App/Sites;
• test new technologies and processes designed to enhance and develop the App/Sites;
• resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use;
• investigate fraud, protect our legal rights, and to enforce our Terms and Conditions of Use;
• to send you information about the promotions and offers we have available by direct marketing or other modes of communication - if you've signed up for our communications or otherwise told us it's ok. We will not use your information in email direct marketing unless you give us your consent during the Account creating process or via Settings in the App (you can withdraw from marketing at any time via Settings in the App or by using the opt-out mechanisms and links provided in each message); and
• protect our Users and third parties from harm.

Our Matching Algorithms

Our mission is to create kind and equitable relationships. We have developed matching algorithms to predict your compatibility with other users so we can show you people we think are a good match for you. We use different indications based on users' profiles on our app (for example, how you swipe or whether you match with someone). We use these indications to recommend the most relevant profiles to everyone to maximise everyone's chances of finding meaningful connections on our apps.

Moderation Practices

We use a combination of automated systems and a team of moderators to monitor and review accounts (including photos and any other information uploaded onto user profiles) and messages for content that indicates breaches of our Terms and Conditions of Use. If an account or message meets certain criteria that demonstrate that the Terms and Conditions of Use are likely to have been breached, the relevant account will be subject to a warning and the user's access restricted and/or blocked. Affected Users can contact Nexa to contest the decision.

If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate or restrict access to your Account.

3. WHO WE SHARE YOUR DATA WITH

Information that you have made available to other users, such as your profile information, can be viewed and shared by other Users. This information, along with any additional information you have shared with other Users can be used by other Users as they wish. Please be careful about what information you share in this way.

We do not sell your personal information. However, we may share your information with various third parties as described below:

• Service Providers: We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.
• Partners: We may share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners.
• Legal and Law Enforcement: We may disclose your information when required by law or subpoena.

4. OUR POLICY TOWARDS AGE

Although we want as many people as possible to enjoy our creation, you have to be at least 18 years old to use Nexa.

Nexa does not knowingly collect any information about or market to children, minors or anyone under the age of majority. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal data, we will take steps to terminate that person's registration and delete their Profile information from Nexa. If we do delete a Profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new Profile.

5. SECURITY

Nexa has implemented appropriate security measures to protect and prevent the loss, misuse, unauthorised access or disclosure and alteration of the information under our control, including your personal data. We use reasonable security measures to safeguard the confidentiality of your personal information. Our technical experts at Nexa work hard to ensure your secure use of our site.

Unfortunately, no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur, but here are some handy tips to help keep your data secure:

• Please make sure you log out of your Account after use as you never know who may stumble onto your Account!
• Please don't share the password you use to access your Nexa Account with anyone else!
• Change your password periodically.

6. LINKING OTHER ACCOUNTS TO NEXA

Using your social media details to sign in to Nexa When you sign in to our App using your Facebook account, you give permission to Facebook to share with us your name and profile picture. Unless you opt-out, you also give permission to Facebook to share with us your email address (if there is one associated with your Facebook account), date of birth, profile photos, gender, Page likes and current town/city.

If you no longer want to link your Nexa account to your Instagram or Facebook account, please visit the settings in your Instagram or Facebook account and follow the instructions to remove the Nexa app access permissions. Please note that any information already added to your Nexa account from those platforms will not be deleted unless you delete it within your Nexa account as well.

7. CHANGES TO THIS POLICY

As Nexa evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at https://nexa-dating.com/privacy. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within Nexa.

Effective date: This Privacy Policy was last updated on: April 27, 2025.

By using Nexa, you acknowledge that you have read, understood, and agree to this Privacy Policy.